We understand the decisive role played by clear communication to ensure the success of an outsourced project. In most of the cases, misunderstandings due to poor communication between the provider and the customer have caused the failure of many of the outsourced projects.
That is why we realize the importance of effective communication in making outsourcing and offshoring a success and ensure that an effective communication channel is always maintained between the customer and the engineering teams at all levels.
At Webworld Experts, we are also aware of communication errors due to cultural differences. This is where we use our vast experience with American and British customers to avoid cultural gaps in communication.
We also use various tools to facilitate clear, unhindered one-on-one interaction with our customers. Some of the utilities we use to ensure effective communication and information flow through the project lifecycle include:
Phone, email, messenger and web conference tools.
For all one-on-one communication, we use instant messenger or tools like Skype, to make it easier for you to voice any concerns or clarifications in real time. We also use Skype for online conference calls with our customers.
Detailed Status Reporting(Weekly/Daily)
All problems and success achieved by the project is communicated on daily basis to the client. We also keep our client updated about the developments in the project.
A Single point of Contact
The project manager assigned to your defined task and the project will serve as your single point of contact for all communication. |
How we work 
